its been a hard days night...
well it was a sad morning folks, i hurried into the store all ready to sing out 'ello Poppet' like i normally do when i stopped dead in my tracks remembering that sammy snail had the bowl all to himself. as much as i appreciate sams presence its just not the same. A did drop by though so that cheered me up a little (and thankyou for your condolences, i know he cared for you too).
the walk to work did settle a few things though (to understand this fully you will need to refer to previous post BEEP BEEP if you haven't already read it). you may remember that my dilemma of 'to wave or not to wave' was partly based around the fact i didn't want to look like an idiot waving to some random guy who was beeping because he thinks he's funny. today i realised that those guys can usually be seperated from the people i know by the obscenity's screamed out the window and lude gestures made as they pass... once again guys... why?!?! do you really think i'm going to stop in the middle of the footpath, remove all my clothing and scream 'take me take me now'... i just don't get it.
lastly, the most satisfying part of my night. i've yet to have a rant about this but i loath people who like to abuse someone just because they are behind a counter, especially if its young staff (obviously they're just doing their job and have no authority to change rules). i believe that these customers have serious personal issues and try to make themselves feel significant by intimidating others. if it was their 20 yr-old daughter behind the counter getting told she is a bitch etc (i've been called every name under the sun) they'd be furious. anyway. tonight a guy came in with 2 new releases and a weekly video that were up to 15 days late. i was down the back re-organising shelves (2.5 hours after my shift ended) when J. was approached by a guy saying 'these are late what is the fee'. she scanned them through and informed him it came to $98.25. he proceeded to abuse her, call her a smart-arse little bitch etc and demanded to see the manager (me). because i finished hours ago she informed him that i wasn't on shift and he would either have to pay it now if he wished to hire or could discuss it with me tomorrow. he wouldn't leave and kept yelling at her saying he wanted to deal with it now and that some 20 yr old little bitch couldn't tell him what he can and can't do and he wanted to speak to the manager, someone worth his time. it was at this point when she came and got me. the before mentioned satisfaction was the moment i stepped behind the counter and the look on his face when he realised the person in charge was in fact a 20 yr old 'little bitch' that he had no success in intimidating. his dilemma was when i offered to halve his late fee's under the condition that he apologise to my staff for his language and disgusting behaviour or leave and if he still refuses to pay the fee when i send him a letter, i'll pass it on to a debt collector. he was obviously torn between his pride and his natural instinct to be a tight-ass but in the end he left. but not before making the silly mistake of thinking we give a shit if he returns as he screamed over his shoulder "you just lost a customer".
the walk to work did settle a few things though (to understand this fully you will need to refer to previous post BEEP BEEP if you haven't already read it). you may remember that my dilemma of 'to wave or not to wave' was partly based around the fact i didn't want to look like an idiot waving to some random guy who was beeping because he thinks he's funny. today i realised that those guys can usually be seperated from the people i know by the obscenity's screamed out the window and lude gestures made as they pass... once again guys... why?!?! do you really think i'm going to stop in the middle of the footpath, remove all my clothing and scream 'take me take me now'... i just don't get it.
lastly, the most satisfying part of my night. i've yet to have a rant about this but i loath people who like to abuse someone just because they are behind a counter, especially if its young staff (obviously they're just doing their job and have no authority to change rules). i believe that these customers have serious personal issues and try to make themselves feel significant by intimidating others. if it was their 20 yr-old daughter behind the counter getting told she is a bitch etc (i've been called every name under the sun) they'd be furious. anyway. tonight a guy came in with 2 new releases and a weekly video that were up to 15 days late. i was down the back re-organising shelves (2.5 hours after my shift ended) when J. was approached by a guy saying 'these are late what is the fee'. she scanned them through and informed him it came to $98.25. he proceeded to abuse her, call her a smart-arse little bitch etc and demanded to see the manager (me). because i finished hours ago she informed him that i wasn't on shift and he would either have to pay it now if he wished to hire or could discuss it with me tomorrow. he wouldn't leave and kept yelling at her saying he wanted to deal with it now and that some 20 yr old little bitch couldn't tell him what he can and can't do and he wanted to speak to the manager, someone worth his time. it was at this point when she came and got me. the before mentioned satisfaction was the moment i stepped behind the counter and the look on his face when he realised the person in charge was in fact a 20 yr old 'little bitch' that he had no success in intimidating. his dilemma was when i offered to halve his late fee's under the condition that he apologise to my staff for his language and disgusting behaviour or leave and if he still refuses to pay the fee when i send him a letter, i'll pass it on to a debt collector. he was obviously torn between his pride and his natural instinct to be a tight-ass but in the end he left. but not before making the silly mistake of thinking we give a shit if he returns as he screamed over his shoulder "you just lost a customer".
posted by nat at 1:35 pm
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